How To Customize (or add) New Groups
Date: January 31st, 2011 | Category: dsAgentReach, dsSearchAgent
https://helpdeskds.wpengine.com/ds-agentreach/how-to-customize-or-add-new-groups/
Groups are simply put, a way to organize your Contacts. If you think of your contact as a single sheet of paper, you can think of the groups as file folders that your contact can go into. Note: Your contact can only be in one group at a time.
Examples of Groups:
Adding New Groups:
Editing a Group:
To edit a group, click on the icon in the lower right of the group that looks like two people with a pencil (here, you can change the name to whatever you’d like).
Deleting a Group:
To delete a group, click on the red icon in the lower right of the group.
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