Diverse Solutions Help Desk

Sold Data Default Search To remove the Sold Data from your IDX, simply follow these instructions. Login to your control panel Hover over IDX Products at the top Select, “Options” Click into the tab titled, “Search Tab” Scroll to the bottom, where you will see check boxes for listing statuses Uncheck “Sold” Then, click “Save […]

To remove the garage / parking search panel from your site, simply follow these instructions. Login to your control panel Hover over IDX Products at the top Select, “Options” Click into the tab titled, “Search Tab” Find the panel titled, “Garages”, in either the green or yellow colored areas Using your mouse, drag and drop […]

In order to remove Price Drop features from your Mapping IDX solution, follow these instructions: Login to your control panel Hover over IDX Products at the top Select, “Options” Click into the tab titled, “Search Tab” Find the panel titled, “Price Drops”, in either the green or yellow colored areas Using your mouse, drag and […]

In order to remove open house features from your Mapping IDX solution, follow these instructions: Open House Module If you are using an open house module somewhere within your site, you’ll need to locate the page(s) where the module(s) are located and remove the code from the HTML of your page. The code might look […]

From your Diverse Solutions Control Panel, you can customize the registration settings for your new mapping IDX system. Do do so, perform the following steps: Log into your Control Panel, Hover over IDX Products and click on “Options”, Scroll to the right and click on the “Registration” tab. Here, you’ll see a section for customizing […]

Your new dsSearchAgent mapping IDX comes fully equipped with agent branding. Meaning, you can customize the header displayed on your new mapping IDX as shown below: You can edit the following: Your name, Company name, Address Cell phone number, Office phone number, and Email In addition, you can also remove the header all together if […]

You can set up your account to receive email updates when a new lead registers through your IDX. To do so… Log into your Control Panel Hover over dsSerachAgent >> Click on “Options” Click on the “Registration” Tab At the top of the registration tab you’ll see a section that reads: “Send me an email […]

If emails from dsSearchAgent or dsAgentReach are going into your spam box or are not being received, add the following addresses as a whitelist into your email program: [email protected] [email protected] If after adding these emails to your whitelist you still do not receive emails, please submit a support ticket with your issue to our Support […]

You can specify the dsAgentReach Group that your new IDX lead(s) are exported to from the Registration Tab in your Control Panel. To do so perform the following steps: Log into your Control Panel Hover over dsSearchAgent >> Click on “Options” Click  on the “Registration Tab” Here, simply select the dsAgentReach Group from the drop-down […]

If you have registration enabled when Visitors search your IDX, your Visitors will be initially shown the basic registration fields (Name, Email, Password). You can add additional registration fields if you wish like: Address, City, State, Phone Referral, …and, you can even include Custom Registration Fields. To create custom registration fields, simply: Log into your […]

You can turn off your registration settings to allow people to search your dsSearchAgent Mapping IDX freely. To do so, perform the following steps: Log into your Control Panel, Hover over dsSearchAgent >> Click on “Options” Click on the “Registration” Tab In the “Registration Level” section, you’ll find a drop-down menu: …select “Never” to allow […]

Your dsSearchAgent Mapping IDX is an auto-adjusting iFrame. This means that when you plug in the script code provided in your Control Panel to a page on your site, the IDX Automatically sizes to the allowed space on your site. You DO NOT need to adjust the width/height. You can make changes to the size […]

CLIENT SAYS: I am having a glitch on my I am receiving the same listings day after day, maybe 5-7 days on the trot. Aren’t these meant to be for new listings only on the day it is listed? I am worried that my clients are going to turn it off as it becomes annoying. ANSWER: It is […]

The city markers are placed “in the middle” of all listings. So, it is possible that some city markers will not be placed in the center of the city. Generally, though, the city markers are accurately placed. Currently, there is no way to manually edit where the city markers appear per account. However, we have […]

You can adjust the default Map View on  your dsSearchAgent Mapping IDX directly from your Control Panel. To do so… Log into your Control Panel, Hover over dsSearchAgent >> Click on “Options” Click on the “Search Options” Tab Here, you can configure the details such as where the sliders start or end, where the map […]

The great thing about dsSearchAgent is that it’s an auto-adjusting iFrame so you don’t need to worry about adjusting the width and height of the solution. However, you need to make sure that you’re using OUR script code and not an iFrame. To grab this code: Log into your Control Panel, Click on dsSearchAgent >> […]

Impersonating an IDX Visitor will allow you to use the dsSearchAgent IDX as if you were the Contact giving you the ability to make searches, save searches and favorite listings for that Contact. To impersonate an IDX visitor, perform the following steps: Log into your Control Panel, Hover over dsSearchAgent >> Click on “Contacts” Select […]

Tags are a way to organize your clients. If you think of your contact as a single sheet of paper you can think of the tags as sticky notes. Your contact can have as many sticky notes as you would like. Examples of Tags: The city the person is looking to buy in Their buying […]

To access the IDX Report Tab… Log into your Control Panel Hover over dsAgentReach >> Click on “Contacts” Select a contact from one of your Contact Groups The IDX Report Tab will display the following data… Search Aggregates: This shows the averages of the searches that the contact has made. Clicked Aggregates: This shows the […]

Groups are simply put, a way to organize your Contacts. If you think of your contact as a single sheet of paper, you can think of the groups as file folders that your contact can go into. Note: Your contact can only be in one group at a time. Examples of Groups: Each group could […]

Modules are customizable “drop-ins” you can put on your personal website to promote certain properties, and help get people to your MLS search. There are 4 different kinds of modules. In this tutorial, let’s look at the Map Search Module. Map Search Module To use the Map Search Module, you’ll need to click on the […]

Modules are customizable “drop-ins” you can put on your personal website to promote certain properties, and help get people to your MLS search. There are 4 different kinds of modules. In this tutorial, let’s look at the Featured Map Search Module. Featured Map Search Module To use the Featured Map Search Module you will need […]

Modules are customizable “drop-ins” you can put on your personal website to promote certain properties, and help get people to your MLS search. There are 4 different kinds of modules. In this tutorial, let’s look at the Featured Slider Module. Featured Slider Module To use the featured slider module you will need to click on […]

Modules are customizable “drop-ins” you can put on your personal website to promote certain properties, and help get people to your MLS search. There are 4 different kinds of modules. In this tutorial, let’s look at the Quick Search Module. Quick Search Module This module is a little differently built than any of the other […]

Just as you can Import Contacts into your database, you can Export Contacts. To do so, perform the following steps: Log into your Control Panel, Hover over dsSearchAgent >> Click on “Contacts” Click “Start Exporting Now” You can: Filter By User Choose which user to export contacts from, The Broker Account can export contacts from […]

You can import contacts manually into your dsSearchAgent/dsAgentReach Contact list. In order to do so, you must perform the following series of steps… 1. You must create a CSV file to import the contacts.Note: It must be in CSV format. 2. At the very top of the CSV file the columns should be labeled with […]

The “My Listings” section of your Control Panel is only meant for you to correct any mapping mistakes with the listings associated with your Agent ID and your Office ID. If it reads: “Either your MLS Member ID is associated with no listings, or your Member ID isn’t set on your account. Please contact your […]

Did you know that you can access IDX usage Stats direct from your Control Panel? This is useful for determining how many people have visited your site and the number of IDX emails that have been sent out. To access your stats, perform the following steps… Log into your Control Panel, Hover over dsSearchAgent >> […]

Here, let’s run down some of the new features that you’ll see in the new dsSearchAgent 3.0. All in all, the new interface has been completely updated with a more up-to-date design style. The “Client Register” and “Login” links have been moved to a more prominent location. Now let’s look at some of the other […]

The day is finally here. It’s the day that you get to see, play with, poke, prod, and hopefully not break the new dsSearchAgent 3.0 beta. If you are using the <script> tag to frame in the IDX then the HTML on your page should look something like this: <script src=”http://idx.diversesolutions.com/scripts/controls/Remote-Frame.aspx?MasterAccountID=12&SearchSetupID=74&Lin kID=0&Height=2000″></script> You want to change […]